Last Updated: 01 June 2026
Welcome to International Furniture. This Return & Refund Policy explains the conditions under which returns and refunds may be accepted.
By placing an order through our website, you agree to the terms outlined below.
1. Return Eligibility
We offer a 30-day return period from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging where applicable.
- Proof of purchase or order confirmation must be provided.
Returns that do not meet these requirements may not be accepted.
2. Return Window
- Return requests must be submitted within 30 days of delivery.
- Requests submitted after the return period may not be eligible for return.
- Customers should contact us before returning an item.
3. Return Shipping Responsibility
Customers are responsible for:
- Return shipping costs for non-defective returns.
- Arranging return shipment.
- Providing tracking information for returned items.
If an item is received damaged, defective, or incorrect, return shipping costs may be reviewed on a case-by-case basis.
Original shipping charges are non-refundable unless otherwise required by applicable law.
4. Restocking Fee
We do not charge a restocking fee.
Customers remain responsible for any applicable return shipping costs.
5. How to Request a Return
To request a return, please contact:
Business Email: support@internationalfurniture.us
Please include:
- Order number
- Product name
- Reason for return
- Photographs (if applicable)
Return instructions will be provided after your request has been reviewed.
6. Refund Process
After the returned item has been received and inspected:
- Return eligibility will be reviewed.
- Approved refunds will be issued to the original payment method used for the purchase.
- Approved refunds are generally processed within 14 business days after the returned item has been received and inspected.
- Processing times may vary depending on your payment provider or financial institution.
- Customers will be notified regarding the status of their refund.
7. Refund Conditions
Refunds may be issued when:
- Return eligibility requirements are met.
- The item is returned in acceptable condition.
Partial refunds or denial of refunds may occur if:
- The item shows signs of use.
- The item is damaged after delivery.
- Components, accessories, or packaging are missing.
- The return does not comply with this policy.
8. Non-Refundable Situations
Refunds may not be available for:
- Wooden stools showing signs of use, damage, modification, staining, or excessive wear.
- Wooden stools returned with missing parts or hardware.
- Wood chairs that have been assembled, used, altered, damaged, or modified after delivery.
- Wood chairs returned with missing components, hardware, or packaging.
- Wooden dining tables showing signs of use, scratches, damage, staining, modifications, or improper assembly.
- Wooden dining tables returned with missing parts, hardware, or accessories.
- Outdoor patio tables showing signs of outdoor use, weather exposure, damage, modifications, or excessive wear.
- Outdoor patio tables returned incomplete or with missing components.
- Outdoor patio chairs showing signs of use, weather exposure, damage, modifications, or excessive wear.
- Outdoor patio chairs returned incomplete or with missing parts.
- Customized or personalized products.
- Clearance, closeout, or final sale items.
- Items returned outside the applicable return period.
- Items not returned in accordance with this policy.
Unused items that meet all return eligibility requirements may qualify for a return.
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us as soon as possible after delivery.
- Provide photographs of the issue where applicable.
- Include your order number and product information.
The matter will be reviewed, and an appropriate resolution will be determined.
10. Order Cancellations
- Orders may be cancelled before processing begins.
- Once an order has entered processing or has been shipped, cancellation may no longer be available.
11. Exchanges
We do not currently offer direct exchanges.
If you require a different product, you may:
- Return the original item if it meets the return eligibility requirements.
- Place a new order separately.
12. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider or financial institution.
- Allow additional processing time where applicable.
If the issue continues, please contact us for further assistance.
13. Contact Information
Business Name: International Furniture
Business Email: support@internationalfurniture.us
Business Phone: +1 510-479-3100
Business Address: 3905 International Blvd, Oakland, CA 94601, United States
Customer Service Hours: (EST UTC-5), (Monday – Friday) 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM (EST UTC-5)
Important Notice
- Customers are responsible for applicable return shipping costs unless otherwise stated in this policy.
- Returned items should be packaged securely before shipment.
- Customers should retain proof of return shipment until the return process has been completed.
- Refund eligibility is subject to inspection of the returned merchandise.
- This policy does not affect any rights available under applicable consumer protection laws.