At International Furniture, customer satisfaction is important to us. We aim to provide a fair, simple, and transparent return process for customers across the United States.
1. Return Eligibility & 30-Day Return Window
You may request a return within 30 days of delivery.
To qualify for a return, items must meet the following conditions:
Condition
Items must be:
- Unused
- Unassembled
- In original condition
Original Packaging
Original packaging, labels, manuals, and included accessories must be returned where applicable.
Proof of Purchase
A valid order number or purchase confirmation is required for all return requests.
Please note that certain products may not be eligible for return depending on their condition or product type.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Personalized or custom-made furniture
- Clearance or final sale products
- Used, assembled, or customer-damaged items
- Perishable goods (if applicable)
These limitations help maintain product quality and fairness for all customers.
3. How To Start A Return
To request a return, please follow these steps:
Step 1
Email us at:
support@internationalfurniture.us
Include:
- Your order number
- Reason for return
Step 2
If your item arrived damaged, defective, or incorrect, please include clear photos of:
- The product
- The packaging
- Any visible damage
Step 3
Wait for return authorization instructions from our support team before sending your item back.
⚠️ Returns sent without prior approval may not be accepted.
4. Fees & Refunds
Restocking Fees
We do not charge restocking fees.
Return Shipping Costs
- If you change your mind, you are responsible for return shipping costs.
- If the item arrives damaged, defective, or incorrect, we will cover the return shipping costs where applicable.
Refund Processing
Once your returned item has been received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.
Processing times may vary depending on your payment provider or financial institution.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
We will review the issue and arrange:
- A replacement
- Store credit
- Or a full refund where applicable
at no additional cost to you.
6. Contact Information
Store Name: International Furniture
Business Address:
3905 International Blvd, Oakland, CA 94601, United States
Phone: +1 510-479-3100
Email: support@internationalfurniture.us
Customer Service Hours (EST UTC-5)
Monday – Friday:
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (EST UTC-5)