Last Updated: 01 June 2026
Welcome to the International Furniture FAQ page.
This page provides answers to commonly asked questions regarding our products, orders, shipping, payments, returns, and customer support.
If you require additional assistance, please contact us at support@internationalfurniture.us.
General Questions
Q. What is International Furniture?
A. International Furniture is an online store offering furniture products, including:
- Wooden Stools
- Wood Chairs
- Wooden Dining Tables
- Outdoor Furniture Patio Tables
- Outdoor Furniture Patio Chairs
Q. Where are you located?
A. 3905 International Blvd, Oakland, CA 94601, United States
Q. How can I contact you?
A.Business Email: support@internationalfurniture.us
Business Phone: +1 (510) 479-3100
Orders
Q. How do I place an order?
A. Browse our website, select your preferred products, add them to your shopping cart, and complete your purchase through our secure checkout.
Q. Can I modify or cancel my order?
A. Orders may only be modified or cancelled before processing begins. Please contact us as soon as possible if you wish to request a change.
Q. Will I receive an order confirmation?
A. Yes. An order confirmation email may be sent after your order has been successfully placed.
Shipping & Delivery
Q. How long does delivery take?
A. Withhin USA:
- Processing Time: 1–3 Business Days
- Transit Time: 5–8 Business Days
- Estimated Total Delivery Time: 6–11 Business Days
Delivery estimates are provided for reference purposes only and are not guaranteed.
Q. How much does shipping cost?
A. A flat shipping fee of $25 applies to every order.
Q. What is your order cut-off time?
A. 5:00 PM (EST UTC -5)
Q. Do you provide tracking information?
A. Tracking information may be provided when available after your order has been shipped.
Q. What happens if I enter the wrong shipping address?
A. Customers are responsible for providing accurate shipping information. Incorrect or incomplete addresses may result in delivery delays, returned shipments, or additional shipping charges.
Payments
Q. What payment methods do you accept?
A. Available payment methods may include:
- Visa
- Mastercard
- American Express
- JCB
- Dinners Club
- Discover
- Google Pay
- Amazon Pay
- UnionPay
Available payment methods may vary depending on your location and checkout configuration.
Q. How are payments processed?
A. Payments are securely processed through our checkout using third-party payment providers.
Q. Can my payment be declined?
A. Yes. A payment may be declined by your bank, card issuer, or payment provider for reasons such as insufficient funds, incorrect payment information, or security checks.
Returns & Refunds
Q. What is your return policy?
A. Eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.
Q. Who pays for return shipping?
A. Customers are generally responsible for return shipping costs unless the item is received damaged, defective, or incorrect.
Q. Do you provide return labels?
A. Return shipping labels may be provided for approved damaged, defective, or incorrect items where applicable.
Q. How are refunds issued?
A. Approved refunds are issued to the original payment method used for the purchase and are generally processed within 14 business days after the returned item has been received and inspected.
Q. Is there a restocking fee?
A. No. We do not charge a restocking fee.
Q. Can I return used items?
A. Returned items must meet the eligibility requirements outlined in our Return & Refund Policy.
Products
Q. What types of furniture do you sell?
A. Our collection currently includes:
- Wooden Stools
- Wood Chairs
- Wooden Dining Tables
- Outdoor Furniture Patio Tables
- Outdoor Furniture Patio Chairs
Q. Are product dimensions available?
A. Yes. Product pages include dimensions, specifications, materials, and other available information where applicable.
Order Issues
Q. What if my order is delayed?
A. Delivery schedules may be affected by carrier operations, weather conditions, holidays, or other circumstances outside our control.
Q. What if I receive a damaged or incorrect item?
A. Please contact us as soon as possible and provide your order number together with photographs of the item and packaging where applicable.
Privacy
Q. Do you collect personal information?
A. Personal information may be collected and processed as described in our Privacy Policy.
Q. Is my information shared with third parties?
A. Information may be shared with service providers involved in payment processing, shipping, order fulfilment, website hosting, and other business operations as described in our Privacy Policy.
Customer Support
Q. How can I contact customer support?
A. You may contact us by email or telephone using the contact information below.
Q. What information should I include when contacting support?
A. Where applicable, please include:
- Your order number
- Product name
- A description of your enquiry
- Photographs (if applicable)
Contact Information
Business Name: International Furniture
Business Email: support@internationalfurniture.us
Business Phone: +1 510-479-3100
Business Address: 3905 International Blvd, Oakland, CA 94601, United States
Customer Service Hours: (EST UTC-5), (Monday – Friday) 9:00 AM – 5:00 PM
Order Cut-Off Time: 5:00 PM (EST UTC-5)