At International Furniture, we are committed to providing a reliable, transparent, and efficient shipping experience. Every order is carefully prepared and inspected to help ensure safe and timely delivery throughout the United States.
1. Shipping Rates & Service Area
We currently ship within the United States only.
Free Shipping
We proudly offer FREE Standard Shipping on all orders across the United States.
- No minimum purchase required
- No hidden shipping fees
- No additional handling charges
Taxes
Applicable taxes, where required by law, are automatically calculated during checkout based on your delivery address.
2. Order Processing & Cut-Off Time
Orders are processed Monday through Friday to ensure efficient handling and shipment preparation.
Customer Service Hours (EST UTC-5)
Monday – Friday
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (EST UTC-5)
Processing Time
Orders are typically processed within 1–3 business days.
Orders placed after the cut-off time, on weekends, or during public holidays will be processed on the next business day.
3. Delivery Estimates
After dispatch, estimated shipping times are:
- Transit Time: 5–8 Business Days
- Estimated Total Delivery Time: 6–11 Business Days
Delivery times may vary depending on:
- Weather conditions
- Holiday demand
- Carrier delays
- Delivery location
- Other factors outside our control
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- Shipment tracking updates
- Delivery status information
Tracking information usually becomes active within 24–48 hours after shipment.
5. Address Accuracy & Deliveries
Incorrect Address
Please ensure your shipping address is accurate before placing your order.
If an order is returned due to an incorrect or incomplete address provided by the customer:
- Additional shipping charges may apply
- Delivery delays may occur
International Furniture is not responsible for delivery issues caused by incorrect customer-provided shipping information.
Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please email:
support@internationalfurniture.us
Include:
- Photos of the damaged item
- Photos of the packaging
- Your order number
- A brief explanation of the issue
Our support team will review your request and assist you as quickly as possible.
6. Contact Information
Store Name: International Furniture
Business Address:
3905 International Blvd, Oakland, CA 94601, United States
Phone: +1 510-479-3100
Email: support@internationalfurniture.us
Customer Service Hours (EST UTC-5)
Monday – Friday
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (EST UTC-5)