HOW CAN I PLACE MY ORDER?
Simply choose your preferred furniture or home product and click the “Add to Cart” button. Follow the checkout instructions to securely complete your purchase.
Once your order is successfully placed, you will receive an order confirmation email and our team will begin preparing your order for shipment.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Orders are typically processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
HOW LONG DOES SHIPPING TAKE?
Estimated delivery time within the United States is typically 5–8 business days after dispatch.
Delivery times may vary depending on your location, weather conditions, holidays, or shipping carrier delays.
DO YOU OFFER FREE SHIPPING?
Yes. International Furniture proudly offers FREE Shipping on all orders within the United States.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will receive a shipping confirmation email containing:
- Your tracking number
- Shipment tracking updates
- Delivery status information
Tracking information usually becomes active within 24–48 hours after shipment.
MY TRACKING NUMBER IS NOT WORKING
Tracking numbers may take up to 24–48 hours to update in the carrier’s tracking system.
If your tracking number is still not working after a few days, please contact our support team for assistance.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept secure online payments through major payment providers, including:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
- Apple Pay
- Google Pay
- PayPal
Available payment methods may vary depending on your location or device.
All payments are securely processed through encrypted payment gateways.
WHEN WILL MY CARD BE CHARGED?
Your payment method will be charged immediately after your order has been successfully placed and confirmed.
IS MY PAYMENT INFORMATION SECURE?
Yes. Our website uses SSL encryption technology to help protect your payment and personal information during checkout.
We do not store full payment details on our servers.
CAN I CANCEL OR MODIFY MY ORDER?
If you need to cancel or modify your order, please contact us within 24 hours of placing your order.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
WHAT IS YOUR RETURN POLICY?
We offer a 30-Day Return Policy for eligible items.
Returned products must be:
- Unused
- In original condition
- Returned with original packaging
Please review our Return & Refund Policy for complete return details and conditions.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Please include:
- Clear photos of the product
- Photos of the packaging
- Your order number
- A brief explanation of the issue
We will review the issue and arrange a replacement or refund where applicable.
CONTACT INFORMATION
Store Name: International Furniture
Address:
3905 International Blvd, Oakland, CA 94601, United States
Phone: +1 510-479-3100
Email: support@internationalfurniture.us
Customer Service Hours (EST UTC-5)
Monday – Friday
9:00 AM – 5:00 PM
Order Cut-Off Time
5:00 PM (EST UTC-5)